Especially for CHARITIES AND PUBLIC SERVICE Organizations:

Improve Confidence and Resilience with these Proven Lean Techniques

Experience shows – you achieve more of value using of Lean quality techniques.

Cut out wasted effort and wasted time.
‘Simplicity’ is key!

How the Lean topics hang together:

Jidoka & House of Quality

Start with Jidoka -ensure quality is built-in at every stage, then look at the 2 important Lean principles.

Value Stream Mapping & 3 Types of Activity

Use this to cut out waste activities, then discover the 8 wastes, and try Waste Walks

Process Management & Red Bead Experiment

Adopt the discipline to manage your activities well, see the lessons of the Red Bead Experiment.

The Kano Model

Understand what makes clients tick with this analysis tool.

Your Way of Working & Continual Improvement

Take a look at Kaizen, Gemba and the Continual improvement process

Hoshin Kanri

Explore this to see how your strategic aims guide every action in the workplace.

A3 Reports & DMAICT

Based on the plan-do-check-act cycle, this is the practice of problem-solving on a single sheet of A3 paper.

Poka Yoke (Mistake-Proofing

Learn the art of reducing waste activity in your work by mistake-proofing